Find the correct property
Match the Chinese hotel name and street address with your booking. Chains may have several branches in one city. If arriving late, message the property so the room is not released.
SCENE 03 AT THE HOTEL
Checking in
Show your booking, answer two questions, and collect your room key.
2 KEY ANSWERSNights and number of guests
Start ↓HOTELWELCOME
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ROOM1208KEY CARD
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BEFORE YOU START · ARRIVING AT YOUR HOTEL
From the front desk to your room
The hotel needs your original passport to check your booking and register your stay. If you have no reservation, ask about availability, room type, total price, and deposit before agreeing.
Show passport and booking
Give the front desk the original passports for every foreign guest. Show the reservation name and confirmation. The hotel will scan the documents and complete accommodation registration.
Confirm the room and charges
Check the number of nights and guests, bed type, breakfast, total price, tax, and deposit. If walking in, ask which rooms are available and see the room before paying if necessary.
Collect the key and key information
Confirm the room number, Wi-Fi, breakfast location and time, checkout time, and how the deposit will be returned. Keep the hotel's Chinese address for your next taxi ride.
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COMMON PROBLEMS
What catches visitors out
Booking name does not match
Use the passport spelling when booking. A nickname or missing family name can slow down check-in.
Deposit or card pre-authorization
Ask whether the amount is a charge or a temporary hold, and when it will be released.
Private accommodation
A hotel registers you. For a private home or other non-hotel stay, the host and guest must follow the separate local accommodation-registration process.
NEXTLearn only the Chinese you may need to say.
Start the lesson ↓YOUR ROUTE
From lobby to room
STEP 01 · FRONT DESK
Start with one sentence
HAVE READYPassport
HAVE READYHotel booking
NO RESERVATION
Ask for a room at the front desk
03 · CHOOSE A ROOM
What kind of room?
Chinese hotels usually say 大床房 for one large bed and 双床房 for two separate beds.
STEP 02 · TWO ANSWERS
Nights and guests
RECEPTION住几晚？Zhù jǐ wǎn?How many nights?
三晚。sān wǎn.3 nights.
RECEPTION几个人入住？Jǐ ge rén rùzhù?How many guests?
两个人。liǎng ge rén.2 people.
LISTEN
Four things reception may say
REAL SCENE · LISTEN & SPEAK
A complete check-in
A typical hotel front-desk check-in in China. Practise the short replies the receptionist needs.
Set up speaking practice
Allow microphone access once. Your voice is used by the browser to recognize the sentence.
1·2·3
Listen → Practice → Check: hear the model, speak the sentence, then use the recognized words and match score to improve.
You · Guest你好，我有预订。Nǐ hǎo, wǒ yǒu yùdìng.
Hello, I have a reservation.
Receptionist请出示护照。Qǐng chūshì hùzhào.
Passport, please.
You · Guest这是我的护照。Zhè shì wǒ de hùzhào.
Here is my passport.
Receptionist住几晚？Zhù jǐ wǎn?
How many nights?
You · Guest三晚。Sān wǎn.
Three nights.
Receptionist几个人入住？Jǐ ge rén rùzhù?
How many guests?
You · Guest两个人。Liǎng ge rén.
Two people.
Receptionist早餐在二楼。退房时间是十二点。Zǎocān zài èr lóu. Tuìfáng shíjiān shì shí’èr diǎn.
Breakfast is on floor 2. Checkout is at 12:00.
ROOM HELP
Useful requests at the hotel
KEY CARD房卡打不开。Fángkǎ dǎ bu kāi.
The key card doesn’t work.
HOT WATER没有热水。Méiyǒu rèshuǐ.
There is no hot water.
AIR CONDITIONING空调坏了。Kōngtiáo huài le.
The air conditioner is broken.
WI-FIWi-Fi密码是多少？Wi-Fi mìmǎ shì duōshao?
What is the Wi-Fi password?
LUGGAGE可以寄存行李吗？Kěyǐ jìcún xínglǐ ma?
Can you store my luggage?
ROOM CHANGE可以换房间吗？Kěyǐ huàn fángjiān ma?
Can I change rooms?
ROOM
1208
1208
SCENE COMPLETE